Customer service information

  1. New Customers

  1. Placing an order

Using the email address shown on this website you can place orders for prints of paintings by Emily Patrick

  1. Searching for Images

There are over two hundred images that can be printed. The website can be searched by year, genre and certain subjects. There is also a search function, which is linked to the keywords for each image.

  1. Email Address

If you choose to order prints, your email address may be used for two purposes: to send you confirmation of any orders you place; and to notify you of forthcoming exhibitions by Emily Patrick.

  1. Cookies

The website emilypatrick.com does not use any cookies.

  1. Water Curtain Cave Limited

The prints have been made by Water Curtain Cave Limited, which company has an exclusive right to produce prints of Emily’s paintings.

  1. Placing an Order

  1. Stock

Emily Patrick Prints are made on 300gsm Somerset Photo Satin 100% cotton mould-made paper. In some cases, we produce versions of the images on Fredrix Water Resistant canvas. The canvas prints are given a layer of Clearshield Inkjet Lacquer for UV and abrasion protection.

  1. Printer and Ink

The images are printed using Canon Lucia Inks on a Canon iPF8100 wide format printer.

  1. Sizes

The size of each print is shown above and to the left of its close-up image in the print section of the website. In addition we put a border of between 5 and 10 cm around each print.

  1. Editions

Multiple editions of each image may be printed. Within each edition of an image there are fifty prints. Currently, all images are in their first edition. Each print is signed, numbered and dated by Emily Patrick.

  1. Placing an Order

  1. Email and Telephone

To place an order for prints, please send an email to prints@emilypatrick.com with the names of the images you would like to order. We will respond as soon as possible to arrange payment and delivery. You may also get in touch by telephone to +44 20 8858 0427.

  1. Payment Methods

Payment can be made by cheque, bank transfer or through PayPal. Please let us know your preferred payment method by email when ordering your prints.

  1. Currency

Payment should be made in pounds sterling. The PayPal website has the facility to convert from other currencies. We can give you details of our PayPal account when confirming an order.

  1. VAT

Water Curtain Cave is not VAT registered and does not add VAT to its sale prices.

  1. Order Confirmation

When you place an order you will be sent a confirmation email, usually within four hours.

  1. Shipping

  1. Packaging

Prints are rolled, dressed in tissue paper and despatched in cardboard poster tubes.

  1. Shipping Methods

Prints are shipped by special delivery or by courier. You should specify a delivery address where someone can sign for delivery.

  1. Shipping outside of the UK

We are happy to ship prints internationally and add £10 to each order towards the cost of international shipping. Shipping costs for canvas prints can vary considerably. Please contact us for more information.

  1. Shipping Schedule

Every effort is made to despatch prints within three days but I am occasionally away and can make no guarantees. If you need a certain delivery date, please send me an email to check that we can send you your prints in good time.

Canvas prints can take considerably longer as the stretchers have to be specially made for each image.

  1. After Sales

  1. Despatch

When your order has been printed and despatched you will be sent an email confirming that this has happened.

  1. Cancelling or Changing an Order

Please contact us as soon as possible, by email or telephone, using the details provided below.

  1. Contact Us

If you have any questions about our services or your order, you can contact us here:

Telephone: +44 20 8858 0427

Email: support@watercurtaincave.com

  1. Returns.

Returns can be made within 30 days of delivery. Prints should be in their original condition, with all the packaging materials intact.

If, having contacted us, you need to return prints, please send them to the address below:

Water Curtain Cave Returns
34 Crooms Hill
SE10 8ER
United Kingdom